How can we help you?
Find answers to common questions, or reach out to our support team directly.
Enter your email and 4-digit PIN to sign in. If you are creating a new account, HealthAI will send a secure verification code to your email first.
Go to the Upload screen and choose a lab report, prescription, or health document from your phone. HealthAI will read the report and explain the key details in simple, everyday words - no medical background needed.
Yes. Use the chat screen to add records naturally. For example, you can type "Dr Adnan prescribed Panadol 500mg after dinner for 5 days" and HealthAI will save the medication details with the right record.
Yes. Use the dependant switcher to add profiles for the people you care for. Always select the right profile before adding prescriptions, reports, medicines, or notes so everything stays organized separately.
The Timeline screen shows the full health history in order - including reports, prescriptions, medicine details, symptoms, and doctor notes. It gives caregivers a clear view of what happened over time in one place.
Your saved health records are encrypted and access requires your HealthAI account. We do not sell personal or health data. If you separately allow AI data sharing and choose an AI feature, the information needed for that request is sent to OpenAI as described in our Privacy Policy. Other service providers process only the limited data needed to operate and secure HealthAI.
No. HealthAI is an informational tool to help you understand and organize your health records. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical concerns.
Still need help?
Our support team usually responds within 24 hours.